This is where we really try hard to make a difference. 'Customer Service' is one of those buzz phrases that everyone throws about, but we really do try to do more than pay lip service. We've all been on the other end of customer service done badly, and we're no keener than anyone on listening to tinny Vivaldi recordings punctuated by messages saying that our call is important and someone will be with us shortly.
So we don't inflict that on our customers. If you call the number above then as long as there are humans in the office (which is based in Hampshire in the UK) they'll answer the phone.
Hosted in the UK
We're proud to be a UK company! The entire Graham Bell Design team is based in the United Kingdom, and so are all of our customers' websites. Your website will be hosted from high-spec purpose-built datacentres in Reading and London.
We feel it's important to support the UK economy by staying firmly based here - and we think it's better for our customers, too. If your business is aimed at a UK market it's beneficial to have it hosted in the UK - put simply, if your website is hosted in the UK it's more likely to be returned in UK search results.
Since we sell access to bits of server and bandwidth it's really important to us that we use great quality hardware, in a specialist data centre, patched and protected as well as it should be.
You can either email us or send us a ticket via your control panel - we aim to respond within 4 hours or less during office hours, slightly longer outside our core hours of 9:00 to 5:30.
Our Support Team is available for ticket support 7.00 am to 9:00 pm, 7 days a week including bank holidays.